Out-of-court settlement of consumer disputes in 2017
On 10 January 2017 the Act of 23 September 2016 on out-of-court settlement of consumer disputes enters into force. The
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Costs of transferring the vehicle from the manufacturer to the dealer is an integral part of the final price
The question referred for a preliminary ruling to the Court from the German Federal Court of Justice was whether an
Read moreAbusiveness of the index clause of the credit as a reason for invalidity of the credit agreement
In the judgment of 22nd August 2016 the District Court in Warsaw analysed how the abusiveness of the index clauses
Read moreA significant view on the case – the Financial Ombudsman and the President of Office of Competition and Consumer Protection standing on the side of the debtors
Recently both the President of Office of Competition and Consumer Protection (“UOKiK) as well as the Financial Ombudsman became interested
Read moreGeographic designation of the product „Himalaya Salz” can be misleading
The German Federal Tribunal of Justice [BGH] decided the important issue concerning the use of geographic designations to mark products
Read moreWithdrawal from the remote agreement irrespective of a consumer’s motives
The German BGH confirmed that a consumer has the statutory right to withdraw from the agreement concluded outside the premises
Read moreODR Platform and new responsibilities for on-line markets
On 15 February 2016, the European Commission inaugurated the Online Dispute Resolution Platform. Its goal is to help consumers and
Read moreMystery shopper
With the Act of 5th August 2015, a new institution of the so called mystery shopper was introduced into the
Read moreA printed promotional leaflet with an order form must contain information about the right to withdraw from an agreement
The regulations of the consumer law which in Germany became effective on 13 June 2014 are still open to interpretative
Read moreA lawyer concluding an agreement with a bank is a consumer
The Court of Justice of the European Union once again was in favour of a broad understanding of the concept
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